The Indian telecom industry is the world’s fastest growing industry with 792 million mobile phone subscribers as of February 2011. It is also the second largest telecommunication network in the world in terms of number of wireless connections after China. The industry will reach around $80 billion in revenues by next year showing an astounding CAGR of over 25% and will employ a stupendous 1 crore employees making it one of the biggest value creators in India in recent times.However the telecom companies in India after enjoying a boom period in the early 2000s have faced a couple of tough years with hypercompetition leading to a price war in auction of 3G spectrum.This was followed by one of the most high profile corruption scandals in the country which resulted in the jailing of the former telecom minister in the 2nd auction of 2G spectrum.Most of the telecom companies have been found to be implicated in colluding with sleazy politicians/bureaucrats in looting the Indian taxpayers.India Real Estate Sector is one of the most corrupt in the country and after the 2G Scam,the telecom sector is giving it close competition for the No.1 spot in corruption

India has around 300,000 Telecom Towers around the country , a large portion of which is not connected to the electricity grid.Another large portion does not have access to reliable electricity implying they have to install backup power systems in order to run without interruptions.Diesel Generators have been the choice of telecom operators despite their high carbon imprint.This is because of the ease of buying and installing diesel generators as well as the lower fuel costs as the government in India heavily subsidizes diesel.Note India’s Fossil Fuel Subsidies have led to hundreds of distortions in the economy.Corruption,Pilfering,Adulteration is carried out on a large scale due to government subsidies.In fact a senior government official was burnt alive by the Kerosene Mafia a direct outcome of this subsidy policy.But that is a separate issue.

While I was tearing my hair out at the experience there were a couple of very funny episodes which highlights the complete lack of service quality

1) One of the Tata Indicom Engineers after seeing my laptop connect automatically to the neighbour’s WiFi (I was using it temporarily) said that my Tata Indicom Internet was working fine (how the guy became an engineer seems a mystery,guess there is truth to industry studies that most Indian graduates are unemployable)

2) A Tata Indicom Webstie to give Customer Feedback on submission constantly gives an Error .The link (https://ttslemc.tatatel.co.in/EMC_FEEDBACK/TataIndicomFeedBackDetails.do?messageID=3727423) which was sent to me to “valuable inputs will go a long way in helping us deliver world class services” still does not work.Readers can try out the link also.

The recent Supreme Court case dealing with the phone tapping of a political leader who has fallen on bad days has revealed an astounding fact.The Indian Government taps more than 100 phones a day just from a single telecom operator.When the Supreme Court castigated Reliance Telecom for tapping the phone based on a phony letter full of bad grammar,the operator revaeled that it had recieved requests to tap 150,000 phones over a period of 5 years.This reveals a massive systematic abuse by the government of its powers.This sort of behaviour seems more like that of a police state like Egypt rather than a flourishing democracy.Talking on the mobile phone has suddenly become a dangerous activity as Big Brother Indian government is listening to most of the country’s communications.The recent Nira Radia phone tap leak shows the complete respect for privacy.It is not only the government,the service providers in the country have scant respect for your privacy.Telecom operators,Banks,Travel Agencies will sell your information for a pittance to marketing agencies.Telecom operators will not only sell your information but also the list of all your contacts.

The Tata Group in India is known for its high standards of corporate governance and ethics.In an environment where Big Business openly colludes with politicians/bureaucrats to blatantly loot and plunder,the Tata Group has stood out for its success and reputation of honesty.While Stock Market Scandals and other Scams happen with great regularity,Tata have generally stayed away from the mess.The Group’s Success in diverse sectors such as Metals (Tata Steel),Automobiles (Tata Motors) ,Software(TCS) have made it the most successful business conglomerate.Audacious acquisitions of overseas companies like Jaguar,Corus,Daewoo have announced the arrival of the Indian MNC.However the recent 2G telecom scam has tarnished this reputation of integrity as Nira Radia tapes reveal the chairman of the group Ratan Tata of hobnobbing with a shady lobbyist.Ratan Tata has gone to court over breach of privacy but has not explained why his group companies has appointed an obviously corrupt lobbyist.His Telecom Companies Tata Teleservices and Tata DocoMo were obvious beneficiaries of the adhoc regulation and policy in the last 10 years.A letter from Rajeev Chandrasekharan has in a succinct and factual manner raised questions about the silence of the Tata Group over the last 10 years as the Telecom Shenanigans were being played out.

India has been plagued with numerous corruption scandals being exposed in the last few months.While a number of such scandal like the Adarsh Land Scam,Commonwealth Scams,Stock Market Scam,Stock Market Scam,Housing Finance Scam have been written about in this blog,the spate refuses to stop.With India’s Chief Vigilance Officer calling 30% of Indians as utterly corrupt and even the Supreme Corrupt calling corruption in India “mind boggling”,it is not a surprise.2G Telecom Scam Prime Suspect Telecom Minister Raja has come into the spotlight again for threatening a High Court Judge in a CBI case related to an eduction scam.The background relates to a High Court Judge of Tamil Nada accusing a Union Minister of influencing a decision of the court.This created a huge ruckus as the said Judge refused to name the Minister.India’s Judiciary is one of the more powerful institutions in the country and considered much more trustworthy than the other 2 arms executive and the legislature.The Agriculture Minister brazenly supports favored Business Interest while another Minister was sent packing off after unethically supporting a cricket franchise