Service Provider
March 24, 2013
Bharti Airtel Ltd Bharti Airtel Ltd needs no introduction of its own as the company is one of the world’s leading providers of telecommunication services with […]
February 18, 2013
Indian Telecom Industry 929 million – the number of subscribers, the Indian telecom sector has achieved to become one of the major indicators of and contributors […]
January 4, 2012
Telecom Companies in India are in general an unscrupolous lot with the 2G Scam showing the whole telecom industry of India in a Bad Light.While a number of top executives of telecom companies spent time in jail,it seems that these companies have learned nothing.They continue to find loopholes to take both their customers and government for a ride.Indian Broadband and Telecom companies have made defrauding customers an art by illegally adding value added services and charging for them.They also burn millions of dollars in subsidized diesel to power their telecom towers since there is no restriction on that.Now these comapnies have been caught again in another manipulation trick in 3G services.
July 5, 2011
The Indian telecom industry is the world’s fastest growing industry with 792 million mobile phone subscribers as of February 2011. It is also the second largest telecommunication network in the world in terms of number of wireless connections after China. The industry will reach around $80 billion in revenues by next year showing an astounding CAGR of over 25% and will employ a stupendous 1 crore employees making it one of the biggest value creators in India in recent times. The introduction of mobile phones brought a major revolution in the industry. Mobile phones have become a modern day necessity. Be it a professional, a trader, a housewife or a student, everyone has one. The availability of cheap mobiles in the Indian market, is also a major factor in making it available & affordable to the common masses. Today's mobile phone is not just a phone, it has a built in camera, music system, games & internet enabled networking. These facilities entertain you as well as make you available to work as & when required.
June 25, 2011
However analysts as they are wont are creatures of habit and don't go out of their comfort zone.They try to stay in the territory of the obvious and don't look at deeper problems.India has been rocked by a number of corruption scandals and telecom has been one of the biggest hit.Unitech Wireless one of the new operators is one the verge of having its properties attached by the Indian state while top executives on Reliance (ADAG) are in jail for colluding to defraud the Indian government of billions along with the former telecom minister Raja.While Airtel is not facing this problems,its insidious business practises are equally problematic if the come to light.In broadband companies in India,I wrote how service providers fleece and loot consumer through systematically fraudulent tactics.This is so widespread that I have no doubt that top management is aware if not actively promoting such activities.A refresher,telecom providers in India routinely activate value added services like ringtones (costing Rs 30/month) and other such services without the consumer's consent.As the amount is small and most of the consumers are illiterate without having the knowledge of what's happening ,these companies make a killing.Airtel is also doing this and making the biggest killing of the India consumer.Only a serious investigation on the lines of 2G telecom scam can uncover this corruption scam which goes on bringing hundreds of millions of illegal for these telecom companies.
June 21, 2011
The vendor choice itself shows total lack of judgment and good sense it seems and the contract law being what it is in India,any customer who goes to Sosasta is totally on his own if he wants to recover money which he has to pay upfront.I had personally applied to 2 vendors and nobody has been able to give the required service in the 2 months that had been alloted.After phoning Sosasta 3 times and mailing them twice I finally recieved the money back ,however in the case of the second service ,even after mailing them twice nothing has happened.On top of that the customer care phone numbers don't pick up the phone.
April 25, 2011
It is a common practice amongst these companies to add value added services like caller tunes without the customer's permission which is totally illegal.Since most of the customers do not know how the billing is happening and do not know how to turn it off,these companies make millions of dollars in illegal profits from such customers.Airtel,Reliance and other major telecom companies in India follow this practice widely and openly.Nobody is going to complain about 50c/month being charged wrongly by the telecom provider.However 50c multiplied by a 100 million customers is neat $50 million in profits for these companies.This overbilling of customers even extends to broadband customers as I recently found out .After a nightmarish experience with Tata Indicom whose pathetic customer service forced me to change to Airtel,I found a blatant case of overcharging of money in my very first bill.
April 9, 2011
Toy Rentals are Companies that work on the concept of Libraries where Books are substituted by Toys,Children Books,Children Puzzles etc.Toy Rentals are a relatively new concept and have gained traction in different countries first though they are far from mass scale such as Car Rental Companies.The concept of Toy Rental Service or Toy Libraries is fast catching on in developing countries like India as well where the obvious value add to both companies and buyers make it a sharply growing industry.
Toy Rentals are a Green Concept as they help in reducing Waste,Promotes Sharing and Reduces your Carbon Footprint.It not only is Green but also has the following advantages
1) Reduces Cost of Ownership of Toys,Books,etc
2) Allows a Child to Play with new and unique toy not possible in a single ownership model
3) Reduces the Space Requirements in your House which also helps the Environment
March 5, 2011
While I was tearing my hair out at the experience there were a couple of very funny episodes which highlights the complete lack of service quality
1) One of the Tata Indicom Engineers after seeing my laptop connect automatically to the neighbour's WiFi (I was using it temporarily) said that my Tata Indicom Internet was working fine (how the guy became an engineer seems a mystery,guess there is truth to industry studies that most Indian graduates are unemployable)
2) A Tata Indicom Webstie to give Customer Feedback on submission constantly gives an Error .The link (https://ttslemc.tatatel.co.in/EMC_FEEDBACK/TataIndicomFeedBackDetails.do?messageID=3727423) which was sent to me to "valuable inputs will go a long way in helping us deliver world class services" still does not work.Readers can try out the link also.
February 15, 2011
The recent Supreme Court case dealing with the phone tapping of a political leader who has fallen on bad days has revealed an astounding fact.The Indian Government taps more than 100 phones a day just from a single telecom operator.When the Supreme Court castigated Reliance Telecom for tapping the phone based on a phony letter full of bad grammar,the operator revaeled that it had recieved requests to tap 150,000 phones over a period of 5 years.This reveals a massive systematic abuse by the government of its powers.This sort of behaviour seems more like that of a police state like Egypt rather than a flourishing democracy.Talking on the mobile phone has suddenly become a dangerous activity as Big Brother Indian government is listening to most of the country's communications.The recent Nira Radia phone tap leak shows the complete respect for privacy.It is not only the government,the service providers in the country have scant respect for your privacy.Telecom operators,Banks,Travel Agencies will sell your information for a pittance to marketing agencies.Telecom operators will not only sell your information but also the list of all your contacts.